Privacy Policy

Data controller: Suurd Digital, trading as BabelBot.

Suurd Digital is the controller for dashboard accounts, billing, analytics, security, and service operations. For Discord messages, attachments, and voice audio that BabelBot processes, Suurd Digital and the server administrator are joint controllers. The administrator decides to install BabelBot and which channels and features are on. Suurd Digital decides how that processing runs, including which providers receive the content and how long BabelBot keeps it. A member can send a privacy request to either of us. Requests sent to [email protected] are handled by Suurd Digital. The administrator handles the ignored-users list for that server.

BabelBot receives data from Discord, dashboard users, server administrators, payment and service providers, and people who visit our website. We use the following data groups:

You must provide account, server-setting, and billing data when it is needed for the feature or plan you request. Without that data, BabelBot cannot provide the related feature, confirm your access, or manage the subscription. BabelBot does not make decisions that have legal or similarly significant effects based only on automated processing.

Message and attachment processing

BabelBot receives messages from Discord when it needs them to provide an enabled feature. A translation can include limited recent conversation context. Messages, context, and relevant attachments can be sent to external AI providers. Microsoft Azure Translator can receive message text for fallback translation and language detection. BabelBot stores bridge and replacement records as Discord IDs and delivery state. Those records do not store message text. Reply previews store the quoted author's name, a short quote, and a message link. BabelBot deletes a preview 30 days after the reply is delivered.

When voice translation is enabled, BabelBot sends the audio to OpenRouter for transcription. BabelBot does not keep the audio after the transcript comes back. The transcript is then handled like other message text.

We also keep identifiers and operational records when needed to synchronize bridge messages, prevent duplicate actions, retry delivery, investigate errors, and support users. Authorized diagnostic exports can contain message content and related Discord information. BabelBot deletes an admin-requested troubleshooting file 30 days after the export, or 90 days after the related support request closes, whichever is later.

Translation feedback

If you select Bad response on a translation embed in a Discord thread, we collect the feedback you enter and any suggested correction. We also store Discord and service identifiers for the server, thread, messages, reporting user, and translation trace, together with your locale and submission time. The database feedback record does not copy the original message or translated text.

We use this information to investigate translation problems, improve BabelBot, prevent duplicate or abusive submissions, and provide support. Authorized BabelBot maintainers can review it. If configured, an optional private Discord support webhook receives the submitted feedback, any suggested correction, relevant Discord and translation identifiers, and a link to the translation. The link can let authorized maintainers open the translation in Discord, subject to their server access.

Please do not include passwords or other sensitive information in the form.

See Subprocessors and Data Details for technical data categories and current processing details.

We use external providers for Discord access, translation, bot hosting, data storage, payments, email delivery, and website delivery. We also use Discord Analytics to measure bot interaction use. Each provider receives the data needed for its service. AI providers and Azure Translator can receive message text. AI providers can also receive recent context, relevant attachment content, and voice audio when those features are enabled.

Railway hosts our Discord bot and data storage in the European Union. We host the website, dashboard, and their web analytics on our own infrastructure. Cloudflare delivers the website and dashboard. When enabled, Discord Analytics receives bot and server statistics and Discord interaction counts.

Some providers process data outside the European Economic Area. Discord, OpenRouter and the model providers it routes to, Resend's stored customer data, and Cloudflare use an adequacy decision or Standard Contractual Clauses, including the EU-US Data Privacy Framework where the provider is certified. Microsoft Azure uses the same safeguard when the Translator region is outside the European Economic Area. Polar uses the same safeguard when it processes payment data outside the European Economic Area. Email [email protected] for a copy of the safeguard that applies to a transfer.

Resend processes your email address, delivery details, and email content. We use its Ireland region to send emails. Resend stores customer data in the United States, including message content, delivery logs, webhook payloads, and account records. Transfers of that stored data outside the European Economic Area use Standard Contractual Clauses or the EU-US Data Privacy Framework where Resend is certified. We use Resend for billing and account messages. We also use it for abandoned checkout and review request emails. Use the email link in the footer to ask us to stop these non-essential emails.

We do not sell or rent personal data. We may disclose data when the law requires it or when needed to protect BabelBot, its users, or other people from fraud, abuse, or security threats.

See Subprocessors and Data Details for the current provider list, purposes, data categories, and processing locations.

We keep personal data only while we need it for the purpose described below, or while the law requires it. These are the main retention rules:

Redis backups can contain data from the live service. BabelBot keeps frequent backups for 2 days and then keeps fewer backups for up to 365 days. Deleting data from the live service does not delete it from existing backups. That data remains until each backup expires. BabelBot uses backups only to restore the service.

See Subprocessors and Data Details for current retention periods and operational limits.

5.1 Stop Message Translation

5.2 Privacy Rights

If you are an individual Discord user, dashboard user, server administrator, or other data subject, you may have the right to:

• Access: Request a copy of personal data we store about you or, if you are an authorized server administrator, about your server.
• Deletion: Request deletion of personal data, dashboard account data, opt-out records, or server configuration where applicable, subject to retention requirements for billing, security, abuse prevention, and legal compliance.
• Restriction: Ask us to limit how we use your personal data where this right applies.
• Portability: Request your data in a structured, commonly-used format.
• Rectification: Correct inaccurate account, server, or billing information.
• Objection: Object to processing based on legitimate interests.

To exercise these rights, contact [email protected]. Include enough information for us to verify the request, such as your Discord user ID, dashboard account email, or server ID. We respond within one month unless applicable law permits an extension.

5.3 California Residents

California residents have the right to know, delete, and opt-out of the sale or sharing of personal information where the law applies. BabelBot does not sell personal information. To exercise California privacy rights, contact [email protected].

5.4 Removing BabelBot

Remove BabelBot from your server at any time through Discord server settings. This stops message translation and other live server processing. We record the removal time. Existing lifecycle, configuration, and billing records remain subject to Section 4.

We use access controls, secure network connections, service monitoring, updates, and other technical and organizational measures to protect personal data. No system is completely secure, so we cannot guarantee absolute security.

If we discover a personal data breach, we assess its risk and notify the relevant authority or affected people when applicable law requires it.

BabelBot is not intended for children under 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected data from a child, contact us immediately at [email protected].

We update this policy when our data practices or legal duties change. We post the updated policy on this page with a new effective date. We provide any additional notice required by law.

For questions about this Privacy Policy, data requests, or to report a privacy concern:

• Privacy inquiries and data requests: [email protected]
• General support: [email protected]

You can also complain to the Dutch Data Protection Authority or the supervisory authority in the country where you live or work.